Term and Conditions

Copyright and Intellectual Property

Terms of use

Tambores VL welcomes you to learn about its products, services and artisanal process in the production of Drums for musical percussion. We offer visitors the artisanal production of Drums, Timbas and maintenance products for them. This website is owned and operated by Tambores VL - Victor E. López – Artisan. These terms set out the conditions under which you may use our website and services.

By using the services and products of Tambores VL you accept in full all the terms, policies and conditions of use expressed below. Reviews, conditions and policies may change at any time without notice. Additional specific privacy disclosures may be made as required by the laws of another state or country. We may also use cookies and other applications on our website. There is the possibility of using third parties as operators of services such as payments, etc., these may be subject to additional terms of use and policies without excluding additional charges.

You agree that if any of the conditions are deemed void or unenforceable for any reason, it will be deemed independent of the others and will not affect the obligation, feasibility and validity of the remaining obligations.

Important Information

In some cases, registering with accurate personal data and a password may be necessary to purchase a product. Users can select and change their access credentials at any time.

All transactions made on this website are subject to a confirmation and verification process, which may include: validation of the payment method, invoice verification (if applicable), and compliance with the conditions required by the selected payment method. Email verification may also be required.

Effective Date
These terms and conditions take effect immediately. We reserve the right to modify them at our discretion in the future. Notification of any changes will be provided through this platform. We encourage you to periodically review the page for updates.

Right to Modify Terms and Conditions
Your continued use of the website or our services after any changes constitutes your acceptance of the updated terms and conditions.

General Shipping Policies

Our products and prices are subject to change. We recommend visiting our website regularly for updates on new products and changes.

The typical shipping time for items in stock is 3 to 5 business days, depending on inventory and demand. Delivery times depend on the shipping destination, selected delivery system, and transportation company. Times are approximate and not guaranteed, as shipping delays due to the carrier, weather, or other circumstances may occur.

We use various shipping carriers, including USPS, FedEx, UPS, and DHL. Once the package is handed over to the carrier, customers will receive a tracking number and an estimated delivery date.

The shipping cost is determined by the product's size, type, weight, and destination. Certain services or items may not be available for shipping to specific locations due to regulatory restrictions.

Please note that the shipping date may be affected by inventory changes or delivery capacity at the time of purchase. The final delivery date will be included in the confirmation email for your order.

Steps to Determine Shipping Costs and Delivery Dates

Cart Process:

1. Accept the terms and conditions of sale or contract.
2. Select the desired product or service.
3. Proceed to checkout.
4. Enter the shipping address.
5. Choose a payment method.

The summary will detail the total shipping and handling cost, as well as the estimated delivery date. Sales tax (IVU or VAT) will be added as applicable.

Conditions for the “Artisan Drum”

Preparation : The production of the Drum is a purely “Artisan” work, so the finishes, shape, size and details are NOT 100% guaranteed. The only thing that is not handmade are the eyebolts and their base. All works and products are developed and built according to the buyer's order. It is a handmade work so each piece is individual and unique to the client for whom it is built.

Artisanal Drums : Artisanal Drums have specific conditions that will be discussed and agreed between the client and the artisan in the contract for the production of each individual drum. Any change or variant after the contract has been agreed could have additional costs to those agreed depending on the state of development of the construction of the Drum.

Language of the contract : Contracts will be formalized in Spanish or English.

Drum Production Time:

The average production time is 4 to 6 weeks, starting from the moment the order is finalized in agreement with the artisan regarding the model, design, and the receipt of the initial deposit to begin production. The initial deposit is 50% of the total cost of the drum. You will be kept informed throughout the drum construction process. The production time may vary depending on the type of order. The customer has two (2) weeks from the order date to request changes to the finish. However, some projects may be in an advanced stage, making it impossible to reverse or modify certain aspects. We are not responsible for production delays caused by changes to the order, accidents, weather conditions, or defects in materials.

Balance Payment:
The remaining balance must be paid at the time of delivery. For shipping orders, payment must be made before the drum is dispatched. For international and/or local orders, payment must be made in advance, including packaging and shipping costs, unless the drum is picked up in person. Additional taxes may apply. All payments must be made in U.S. dollars ("USD").

Changes to the Artisanal Drum:
Changes to the original order will incur an additional charge of 10% of the drum’s cost for each modification, depending on the construction stage and whether the change is feasible. This percentage may vary depending on the construction phase, especially if completed stages need to be reconstructed or reworked. Add-ons or modifications to the basic drum finishes, such as hoops, frames, stainless steel parts, bases with special eye bolts, painting techniques, or drum size, will incur additional costs, ranging from $50 to $75 (USD).

Cancellation of the Artisanal Drum:
Cancelling an order involves penalties. If the order is canceled within the first 3 days, 100% of the initial deposit will be refunded. After one week from the start of production, 50% of the deposit will be retained, and the remainder will be refunded to the customer. The start date will be considered the time, day, and date the initial deposit was received. If the drum is completed at the time of cancellation, 100% of the deposit will be retained until the customer pays off the total balance. The customer will have 30 days to settle the full balance. After 30 days, the deposit will be retained, and Tambores VL will have the right to put the finished product up for sale. The original customer will lose all rights to the drum. The debt will be liquid, payable, and due immediately, as agreed upon in the contract.

Quantities : In quantity orders, an agreement on the delivery time is necessary for several reasons: material availability, order quantity, the process is completely manual, type of finishes, others.

“Primo” Drum: The “Primo or Subidor” Drum costs $50 more than the original price of the Basic “Buleador” Drum.

Colors : Colors may vary in tone in the photos on the website. The techniques may be diverse and the presentation may not be exactly the original finished piece.

Carving Service:

Wood carving designs and artwork come with an additional cost, and it is the responsibility of the client to ensure they have the necessary permissions and copyrights to create the design. El Artesano y Tambores VL does not endorse or copy copyrighted designs, nor do we engage in work that violates the law, morality, or public order.

The design must be clear, well-defined, and original. Artwork should be submitted in black and white and must be approved by the artisan to determine whether it is feasible to carve onto the selected piece. For exclusive or intellectual property designs, the carving will be made solely for the client and on the specific product chosen.

If the client does not have the artwork and requests that it be created or designed, the cost for this service is $50 per hour. Please note that photocopies, newspaper or magazine clippings, GIF images, JPEG files, and sketches are not considered original artwork ready for carving.

The cost of the carving will be determined after the artisan evaluates the design, and it is an additional charge on top of the drum’s value.

Guarantee: The production of the Artisan Drum has a 3-month guarantee on the structure of the barrel. That is, if it comes unstuck or out of square, as long as it has not been thrown or dropped (Due to the experience of the craftsman and the shape of the structure in which the Drum is located, it will be determined and evaluated if it received any impact that changed its shape) and/or if it is caused by high or low temperatures that are reasons for this to happen. The leather or skin, the eyebolts and their side bases (plates) have no Warranty. Note: One of the most common reasons for these changes is leaving it inside the car for a long time receiving high or low temperatures. Other; Sit on him to touch him.

Transportation of the Artisan Drum

The delivery of the drum will be handled by the carrier selected by the client. The packaging cost is $30. Please note that both the weight and the box dimensions may vary slightly. You can use these measurements to estimate your shipping costs based on your location. The drum will be shipped from ZIP code 00676.

Shipping Process

• The following are the estimated dimensions and approximate weight of the package:
• Weight: Approximately 45 pounds
• Length: 27” to 29"
• Width: 20"
• Height: 22"
• The customer is responsible for selecting the shipping company and providing the shipping label to be attached to the drum's packaging.
• Our responsibility ends once the drum is packed and handed over to the shipping company. We are not responsible for the shipping process.
• Any claims regarding shipping must be addressed directly with the shipping company.
• We strongly recommend purchasing shipping insurance through the carrier for additional protection.
• The customer must provide the correct physical delivery address.
• Full payment for the drum is required before shipment.
• Additional fees may apply for handling and repacking.
• Shipping fees and applicable taxes are not included in the listed price.
• Accepted payment methods: PayPal, money orders, certified bank checks, or bank wire transfer (please note a $15 fee will be applied for each wire transfer transaction).

***We reserve the right to quote drum production. Visit our drum gallery at www.tamboresvl.com and develop your idea. Email us or call 939-224-1470 to discuss your favorite drum or drum idea. If there is any error or discrepancy in the price of the Artisanal Drum, we will discuss it with the client to make the most appropriate decision for both parties.

Store and Sales Terms of Use

To make transactions, you must be at least 18 years old or of legal age in your jurisdiction. Geographic restrictions may apply based on service availability.

All transactions must comply with the law, ethics, and public order. The website content is strictly limited to informational and commercial use; publishing offensive, discriminatory, threatening, or obscene content is prohibited. We do not engage in spam, scraping, or copyright violations.

Our business operates under the laws of Puerto Rico and the United States. Export and import regulations must be fully adhered to by all users.

Product Descriptions

Tambores VL does not guarantee that product descriptions or other service content are accurate, complete, up-to-date, or error-free. Prices are subject to change depending on market conditions. We will honor the price of the product at the time of purchase. For questions or missing information, please contact customer support.

Risk: Products are shipped at the customer’s request and are subject to transportation risks. Ownership of the product transfers to the customer upon delivery to the carrier.

Payment and Pricing Terms

• Ready-to-Ship Products: Full payment is required at the time of purchase.
• Custom Drums: A 50% deposit is required upfront, with the remaining balance due before shipment or pickup.

All shipments are FOB Puerto Rico. Accepted payment methods include ATH Móvil, ZELLE , and Money orders. Taxes, packaging, and shipping costs will be added to the total price.

Warning: Some products come with warnings and cannot be shipped using regular transportation systems. These items are sold exclusively in person.

Labels and Safety

All products are labeled with usage instructions. Users must read the label before use. Detailed instructions, precautions, and warnings are available on our website under the "Store" section.

Key warnings include:

• Keep out of reach of children and pets.
• For external use only.
• Do not transfer contents to containers other than the original packaging.

Store in a cool, ventilated place under lock and key. Dispose of contents and containers in accordance with local laws.

We are not responsible for unintended or adverse results if instructions are not followed correctly. Instructions have been verified for their intended use through testing and analysis.

Rights and Ownership

Tambores VL owns all rights to names, logos, labels, content, images, and products featured on our site. Unauthorized use or infringement will result in content removal.

Cancellation, Return, and Refund Policies

• Cancellations: Cancellations made before shipment incur no charges, excluding custom drums.
• Returns: To qualify for a refund, products must be returned within 14 days in their original packaging and undamaged. Refunds will be processed back to the original payment method used. Damaged returns or those made after the 14-day period will not be eligible for a refund.

If the return is due to an error on our part, we will cover shipping costs. For voluntary returns, the customer is responsible for shipping expenses.

Refunds do not include shipping fees or taxes. Customers must contact us via email at [email protected] to initiate the return process.

Technical Support

For inquiries about purchased products or custom drums, email [email protected] or call 939-224-1470.

Repairs

We offer drum repair services, including part replacements, painting treatments, and maintenance. Contact us for a quote.

Corrections: The system plans to correct erroneous user data and how to access the invoice.

Privacy - Tambores VL guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring validation of orders will not be delivered to third parties, unless they must be revealed in compliance with a court order or legal requirement. Subscription to promotional email newsletters is voluntary and can be selected when creating your account.

The following specific policies are included in our privacy policies, but are not limited to others that may be applicable and used by linking to other policies on the market.

Responsibilities: Our responsibility is limited to the instructions, terms and conditions specified on the page. The client must read the conditions carefully to understand and accept them as presented. We reserve the right of admission. We are NOT responsible for third party websites that we link to from our website.

To the extent permitted by applicable law, in no event will Tambores VL be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or otherwise. intangible damages. losses. , arising out of or related to the use or inability to use the service. To the extent permitted by applicable law, Tambores VL assumes no responsibility for; (i) Errors or inaccuracies of content; (ii) personal injury or property damage, of any nature, resulting from your access to and use of our service and products, and (iii) any unauthorized access to or use of our servers and/or any personal information stored on they.

Copyright: The entire idea and development of the Drum as well as the design, style and finishes are the intellectual property of the Artisan who will use it in his galleries, advertisements and promotion of his Tambores VL Company through all the means he considers necessary without using names and other personal information of the client.

Ownership: You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are property of content providers, including but not limited to; the logos, labels, guides and instructions, precautions and other information displayed on the website. All content included or available through any service is the exclusive property of Tambores VL and is protected by Puerto Rico, US and international intellectual property laws.

Trademarks and Copyrights : All of our customers accept full responsibility for claims or disputes relating to our products arising from alleged trademark and/or copyright infringement. All logos, designs and photographs displayed on this website are for illustrative purposes only and are not available without the permission of the trademark or copyright owner.

Note: Information used and not created by Tambores VL is used for reference and belongs to the owners, writers and companies that created it. All information is used solely and exclusively to guide, educate and guide clients towards the best understanding of the information. The author of this information, Tambores VL and all its participants are not responsible for any direct or indirect loss or liability as a result of applying or attempting to apply the information presented. Nor is any type of written or implied warranty implied in relation to the accuracy, precision or acceptance of this information that is presented objectively for the use or utility that may be given to it.

Important : Total or partial reproduction, in paper, electronic, digital, computer disk, or any other form of the design and information contained in the programs, pages, designs and arts whose rights and property are reserved by Tambores VL, is prohibited. The applicant assumes full responsibility for the payment of fees and costs in related claims and agrees to comply with the requested terms and conditions. The debt will be liquid, due and payable immediately. The customer is advised that the balance due and required will accrue interest and late fees.

Right to suspend or cancel the user's account. We may permanently or temporarily terminate or suspend your access to the Service without notice and without liability for any reason if we determine and believe that you have violated any provision of the Terms and Conditions or any applicable law or regulation.

Prohibition: Reproduction of Tambores VL content is prohibited without proper written authorization. The Artisan reserves all rights as intellectual property, including without forgetting the designs, artwork and finishes of the Drums. We reserve the right to use photographs and information of our finished products in promotions through all forms and media.

Law and Dispute Resolution : These Terms and Conditions, the rights and remedies provided herein, and any and all claims and disputes related to this site and/or the services, shall be governed by, construed and enforced in all respects solely and exclusively in accordance with the internal laws of Puerto Rico. All claims and disputes will be brought and you agree that they will be decided by a court of competent jurisdiction located in Aguadilla, Puerto Rico.

Víctor E. López Valentín

Tambores VL 

262 Urb. Las Palmas

Palma Sierra Street

Moca, Puerto Rico 00676

Phone; 939-224-1470

Email: tambores[email protected]

Website: www.tamboresvl.com

FB: Tambores VL

Made in PR by; Víctor E. López
CFI Certified Artisan #24310

*Showroom available by appointment.

*Customer Service: Monday to Friday from 10:00 am to 4:00 pm

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This email and any files transmitted contain privileged and/or confidential information, intended solely for use by the recipients listed above and covered by the Electronic Communications Privacy Act, 18 USC 2510-2521. If you are not the intended recipient or the employee or agent of such recipient, you are hereby notified that any dissemination, copying or disclosure of this communication is strictly prohibited. If you received this communication in error, please notify the sender immediately and delete all copies.

Glossary

*Drum - Percussion musical instrument of cylindrical shape, hollow and covered on one side with membrane or Goat Skin adjusted and tensioned with eyebolts (screws) that is played with the hands.

Artisanal Drum – Drum handmade by artisans from wood, leather and rum, whiskey or wine barrels.

* Bomba – It is an essential and social expression of Puerto Rican culture expressed through music.

*Types of Drums

“Primo” or “Follower” – Played by the “Toucher”. It is used to improvise and is the one that follows and imitates with a rhythmic dialogue of pickets the steps of the “dancer” who performs the “Bomba” dance. It has a higher pitched sound. Its size is around 25” in height and a diameter of 13.5” to 14.5”.

“ Buleador ” - The buleador Drum is the second drum and its function is to keep time with a constant and stable rhythmic pattern or touch that serves as a basis for the improvisation of the main drum. The buleador The tact defines the style and name of the bomba dance that is being performed. It has a deeper sound. Its size is around 25" tall and over 15" in diameter.

“Cuas” - They are two drumsticks that are used to accompany the drums in the rhythms of “Bomba”. As a base, a piece of wood is used, a small drum without skin, a bamboo or any piece of wood from which a high-pitched sound can be obtained played directly with the “Cuas”.

*Timbas - Congas