Term and Conditions

Copyright and Intellectual Property

Terms of use

Tambores VL welcomes you to learn about its products, services and artisanal process in the production of Drums for musical percussion. We offer visitors the artisanal production of Drums, Timbas and maintenance products for them. This website is owned and operated by Tambores VL - Victor E. López – Artisan. These terms set out the conditions under which you may use our website and services.

By using the services and products of Tambores VL you accept in full all the terms, policies and conditions of use expressed below. Reviews, conditions and policies may change at any time without notice. Additional specific privacy disclosures may be made as required by the laws of another state or country. We may also use cookies and other applications on our website. There is the possibility of using third parties as operators of services such as payments, etc., these may be subject to additional terms of use and policies without excluding additional charges.

You agree that if any of the conditions are deemed void or unenforceable for any reason, it will be deemed independent of the others and will not affect the obligation, feasibility and validity of the remaining obligations.

Important information:

In some cases, to purchase a product it will be necessary to register, with the entry of reliable personal data and a password. The user may choose and change their access code at any time.

All transactions made through this website are subject to a confirmation and verification process, which may include; validation of the payment method, validation of the invoice (if applicable) and compliance with the conditions required by the selected payment method. Email verification may be required.

Effective Date : The terms and conditions are effective immediately and we reserve the right to modify these terms from time to time in the future at our discretion. You will be notified by this same means when these changes come into effect. You should check the page periodically.

Right to change the Terms and Conditions of Use: Your continued use of the website or our service after such change constitutes your acceptance of the new Terms and Conditions.

General Shipping Policies: Our products and prices may change from time to time, we recommend using our website to see new products and changes. Normal shipping time for in-stock items is 3 to 5 days in most cases. It depends on inventory and demand. Delivery will depend on the area of residence of the person placing the order, the system used and the transport company. We use different delivery carriers USPS, FEDEX, UPS, DHL. The transportation system will be selected by the client. At the time of delivery of the Package to the carrier, the customer will be informed of the tracking number. We reserve the right to make claims for products not delivered by the carrier.

Shipping day may not be available within those 3-5 days due to changes in inventory or delivery capacity prior to placing the order. The final delivery date is included in your order confirmation email. Shipping costs depend on the weight, size and shipping speed of the product. Instructions to determine the cost and shipping date of the products in your cart.

Cart use process:

·       Accept terms and conditions of sale or contract

·       Choice of product and/or service

·       Select Continue Payment.

·       Add the shipping address.

·       Choose a payment method

The summary details the total shipping and handling cost, as well as the estimated delivery date. The IVU or VAT will be added as appropriate.

Conditions for the “Artisan Drum”

Preparation : The production of the Drum is a purely “Artisan” work, so the finishes, shape, size and details are NOT 100% guaranteed. The only thing that is not handmade are the eyebolts and their base. All works and products are developed and built according to the buyer's order. It is a handmade work so each piece is individual and unique to the client for whom it is built.

Artisanal Drums : Artisanal Drums have specific conditions that will be discussed and agreed between the client and the artisan in the contract for the production of each individual drum. Any change or variant after the contract has been agreed could have additional costs to those agreed depending on the state of development of the construction of the Drum.

Language of the contract : Contracts will be formalized in Spanish or English.

Drum Production Time:

The average production time is 4 to 6 weeks, starting from the moment the order is finalized in agreement with the artisan regarding the model, design, and the receipt of the initial deposit to begin production. The initial deposit is 50% of the total cost of the drum. You will be kept informed throughout the drum construction process. The production time may vary depending on the type of order. The customer has two (2) weeks from the order date to request changes to the finish. However, some projects may be in an advanced stage, making it impossible to reverse or modify certain aspects. We are not responsible for production delays caused by changes to the order, accidents, weather conditions, or defects in materials.

Balance Payment:
The remaining balance must be paid at the time of delivery. For shipping orders, payment must be made before the drum is dispatched. For international and/or local orders, payment must be made in advance, including packaging and shipping costs, unless the drum is picked up in person. Additional taxes may apply. All payments must be made in U.S. dollars ("USD").

Changes to the Artisanal Drum:
Changes to the original order will incur an additional charge of 10% of the drum’s cost for each modification, depending on the construction stage and whether the change is feasible. This percentage may vary depending on the construction phase, especially if completed stages need to be reconstructed or reworked. Add-ons or modifications to the basic drum finishes, such as hoops, frames, stainless steel parts, bases with special eye bolts, painting techniques, or drum size, will incur additional costs, ranging from $50 to $75 (USD).

Cancellation of the Artisanal Drum:
Cancelling an order involves penalties. If the order is canceled within the first 3 days, 100% of the initial deposit will be refunded. After one week from the start of production, 50% of the deposit will be retained, and the remainder will be refunded to the customer. The start date will be considered the time, day, and date the initial deposit was received. If the drum is completed at the time of cancellation, 100% of the deposit will be retained until the customer pays off the total balance. The customer will have 30 days to settle the full balance. After 30 days, the deposit will be retained, and Tambores VL will have the right to put the finished product up for sale. The original customer will lose all rights to the drum. The debt will be liquid, payable, and due immediately, as agreed upon in the contract.

Quantities : In quantity orders, an agreement on the delivery time is necessary for several reasons: material availability, order quantity, the process is completely manual, type of finishes, others.

“Primo” Drum: The “Primo or Subidor” Drum costs $50 more than the original price of the Basic “Buleador” Drum.

Colors : Colors may vary in tone in the photos on the website. The techniques may be diverse and the presentation may not be exactly the original finished piece.

Carving Service:

Wood carving designs and artwork come with an additional cost, and it is the responsibility of the client to ensure they have the necessary permissions and copyrights to create the design. El Artesano y Tambores VL does not endorse or copy copyrighted designs, nor do we engage in work that violates the law, morality, or public order.

The design must be clear, well-defined, and original. Artwork should be submitted in black and white and must be approved by the artisan to determine whether it is feasible to carve onto the selected piece. For exclusive or intellectual property designs, the carving will be made solely for the client and on the specific product chosen.

If the client does not have the artwork and requests that it be created or designed, the cost for this service is $50 per hour. Please note that photocopies, newspaper or magazine clippings, GIF images, JPEG files, and sketches are not considered original artwork ready for carving.

The cost of the carving will be determined after the artisan evaluates the design, and it is an additional charge on top of the drum’s value.

Guarantee: The production of the Artisan Drum has a 3-month guarantee on the structure of the barrel. That is, if it comes unstuck or out of square, as long as it has not been thrown or dropped (Due to the experience of the craftsman and the shape of the structure in which the Drum is located, it will be determined and evaluated if it received any impact that changed its shape) and/or if it is caused by high or low temperatures that are reasons for this to happen. The leather or skin, the eyebolts and their side bases (plates) have no Warranty. Note: One of the most common reasons for these changes is leaving it inside the car for a long time receiving high or low temperatures. Other; Sit on him to touch him.

Transportation of the Artisan Drum

The delivery of the drum will be handled by the carrier selected by the client. The packaging cost is $30. Please note that both the weight and the box dimensions may vary slightly. You can use these measurements to estimate your shipping costs based on your location. The drum will be shipped from ZIP code 00676.

Shipping Process

• The following are the estimated dimensions and approximate weight of the package:
• Weight: Approximately 45 pounds
• Length: 27” to 29"
• Width: 20"
• Height: 22"
• The customer is responsible for selecting the shipping company and providing the shipping label to be attached to the drum's packaging.
• Our responsibility ends once the drum is packed and handed over to the shipping company. We are not responsible for the shipping process.
• Any claims regarding shipping must be addressed directly with the shipping company.
• We strongly recommend purchasing shipping insurance through the carrier for additional protection.
• The customer must provide the correct physical delivery address.
• Full payment for the drum is required before shipment.
• Additional fees may apply for handling and repacking.
• Shipping fees and applicable taxes are not included in the listed price.
• Accepted payment methods: PayPal, money orders, certified bank checks, or bank wire transfer (please note a $15 fee will be applied for each wire transfer transaction).

***We reserve the right to quote drum production. Visit our drum gallery at www.tamboresvl.com and develop your idea. Email us or call 939-224-1470 to discuss your favorite drum or drum idea. If there is any error or discrepancy in the price of the Artisanal Drum, we will discuss it with the client to make the most appropriate decision for both parties.

Conditions of use of our store and sales

To carry out transactions with our products you must be over 18 years of age and/or of legal age depending on your jurisdiction of origin. Geographic restrictions may be imposed based on the difficulty of offering the service. All our transactions will be within the framework of law, morality and public order. All information on our page is limited to the content and the use of advertisements on it or the publication of offensive, discriminatory, threatening or obscene content is not permitted. We also do not “ spam ”, scrape , or remove or alter or violate the copyright notice, trademark or any other intellectual property notice.

We are regulated by the laws of Puerto Rico and the United States. All regulations regarding export and import restrictions that may apply to goods, services and/or any other must be fully complied with by all users of the site.

Product Descriptions: VL Drums does not guarantee that product descriptions or the content of any other service are accurate, complete, current or error-free. Prices may vary at any time depending on the market. Please verify at time of order. We will honor the price of the product at the time of purchase. If you have any questions or lack of information, contact technical support.

Risks:

Carefully read the instructions and the correct way to use each product.

Rights: Tambores VL is the owner and has all rights over the Names, Logo, contents, images, photographs, etc. as well as on the products or services that may be marketed therein and their permitted use. Content that infringes our rights and the rights of third parties will be removed.

Right to make changes: We reserve the right to make changes to our website. The offers and promotions will be limited to the indicated dates and there will be no rain check for them.

Cancellation / Return / Exchange and/or refund policy: For inventory maintenance of items and/or products: If you cancel before shipping, you do not incur any costs. This does not include the handmade drum.

Read the description and instructions of each product carefully before purchasing, which indicate the warranty and durability of each one.

To qualify for a refund you must return the product within 14 days of the purchase date. The product must be in its original packaging and without deterioration or damage. Once your item is received, it will be inspected and your refund will be processed. The money will be reverted to the original payment method you used for your purchase. Each refund process takes time determined by the Institution you used and our Company has no control over it.

If the product is damaged during the return, or the 14-day period has passed, it will NOT be eligible for a refund. If you have any questions or concerns, please contact our customer service.

Return Policy : If you have to return an item due to our error, we will bear the freight cost. Remember that you can exercise your right of withdrawal within 14 calendar days, counting from the date and time of purchase of the product or service. This right means that you can give up the product or service without giving any reason. If the customer changes their mind and regrets it and wishes to return the product, they will be fully responsible for the return costs. The credit is applied only for the product. NOT for shipping costs, nor for the money paid in taxes. You must request the return and carry out the procedures with the corresponding Agency. The first step is to notify the seller of your intention by email to; [email protected] to coordinate instructions to follow.

Technical support ; You can send an email to; tambores[email protected] or contact us at 939-224-1470 if you have any questions about the product purchased or your Drum.

Repairs ; We carry out repairs on your Drum, we restore it by replacing parts and painting treatments and we maintain it. Request quote and costs.

Corrections: The system plans to correct erroneous user data and how to access the invoice.

Privacy - Tambores VL guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring validation of orders will not be delivered to third parties, unless they must be revealed in compliance with a court order or legal requirement. Subscription to promotional email newsletters is voluntary and can be selected when creating your account.

The following specific policies are included in our privacy policies, but are not limited to others that may be applicable and used by linking to other policies on the market.

Responsibilities: Our responsibility is limited to the instructions, terms and conditions specified on the page. The client must read the conditions carefully to understand and accept them as presented. We reserve the right of admission. We are NOT responsible for third party websites that we link to from our website.

To the extent permitted by applicable law, in no event will Tambores VL be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or otherwise. intangible damages. losses. , arising out of or related to the use or inability to use the service. To the extent permitted by applicable law, Tambores VL assumes no responsibility for; (i) Errors or inaccuracies of content; (ii) personal injury or property damage, of any nature, resulting from your access to and use of our service and products, and (iii) any unauthorized access to or use of our servers and/or any personal information stored on they.

Copyright: The entire idea and development of the Drum as well as the design, style and finishes are the intellectual property of the Artisan who will use it in his galleries, advertisements and promotion of his Tambores VL Company through all the means he considers necessary without using names and other personal information of the client.

Ownership: You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are property of content providers, including but not limited to; the logos, labels, guides and instructions, precautions and other information displayed on the website. All content included or available through any service is the exclusive property of Tambores VL and is protected by Puerto Rico, US and international intellectual property laws.

Trademarks and Copyrights : All of our customers accept full responsibility for claims or disputes relating to our products arising from alleged trademark and/or copyright infringement. All logos, designs and photographs displayed on this website are for illustrative purposes only and are not available without the permission of the trademark or copyright owner.

Note: Information used and not created by Tambores VL is used for reference and belongs to the owners, writers and companies that created it. All information is used solely and exclusively to guide, educate and guide clients towards the best understanding of the information. The author of this information, Tambores VL and all its participants are not responsible for any direct or indirect loss or liability as a result of applying or attempting to apply the information presented. Nor is any type of written or implied warranty implied in relation to the accuracy, precision or acceptance of this information that is presented objectively for the use or utility that may be given to it.

Important : Total or partial reproduction, in paper, electronic, digital, computer disk, or any other form of the design and information contained in the programs, pages, designs and arts whose rights and property are reserved by Tambores VL, is prohibited. The applicant assumes full responsibility for the payment of fees and costs in related claims and agrees to comply with the requested terms and conditions. The debt will be liquid, due and payable immediately. The customer is advised that the balance due and required will accrue interest and late fees.

Right to suspend or cancel the user's account. We may permanently or temporarily terminate or suspend your access to the Service without notice and without liability for any reason if we determine and believe that you have violated any provision of the Terms and Conditions or any applicable law or regulation.

Prohibition: Reproduction of Tambores VL content is prohibited without proper written authorization. The Artisan reserves all rights as intellectual property, including without forgetting the designs, artwork and finishes of the Drums. We reserve the right to use photographs and information of our finished products in promotions through all forms and media.

Law and Dispute Resolution : These Terms and Conditions, the rights and remedies provided herein, and any and all claims and disputes related to this site and/or the services, shall be governed by, construed and enforced in all respects solely and exclusively in accordance with the internal laws of Puerto Rico. All claims and disputes will be brought and you agree that they will be decided by a court of competent jurisdiction located in Aguadilla, Puerto Rico.

Víctor E. López Valentín

Tambores VL 

262 Urb. Las Palmas

Palma Sierra Street

Moca, Puerto Rico 00676

Phone; 939-224-1470

Email: tambores[email protected]

Website: www.tamboresvl.com

FB: Tambores VL

Made in PR by; Víctor E. López
CFI Certified Artisan #24310

*Showroom available by appointment.

*Customer Service: Monday to Friday from 10:00 am to 4:00 pm

__

This email and any files transmitted contain privileged and/or confidential information, intended solely for use by the recipients listed above and covered by the Electronic Communications Privacy Act, 18 USC 2510-2521. If you are not the intended recipient or the employee or agent of such recipient, you are hereby notified that any dissemination, copying or disclosure of this communication is strictly prohibited. If you received this communication in error, please notify the sender immediately and delete all copies.

Glossary

*Drum - Percussion musical instrument of cylindrical shape, hollow and covered on one side with membrane or Goat Skin adjusted and tensioned with eyebolts (screws) that is played with the hands.

Artisanal Drum – Drum handmade by artisans from wood, leather and rum, whiskey or wine barrels.

* Bomba – It is an essential and social expression of Puerto Rican culture expressed through music.

*Types of Drums

“Primo” or “Follower” – Played by the “Toucher”. It is used to improvise and is the one that follows and imitates with a rhythmic dialogue of pickets the steps of the “dancer” who performs the “Bomba” dance. It has a higher pitched sound. Its size is around 25” in height and a diameter of 13.5” to 14.5”.

“ Buleador ” - The buleador Drum is the second drum and its function is to keep time with a constant and stable rhythmic pattern or touch that serves as a basis for the improvisation of the main drum. The buleador The tact defines the style and name of the bomba dance that is being performed. It has a deeper sound. Its size is around 25" tall and over 15" in diameter.

“Cuas” - They are two drumsticks that are used to accompany the drums in the rhythms of “Bomba”. As a base, a piece of wood is used, a small drum without skin, a bamboo or any piece of wood from which a high-pitched sound can be obtained played directly with the “Cuas”.

*Timbas - Congas